Luna Casino Review

Luna Casino Review

Welcome to Top 10 Casino Review. Where you can find honest, unbiased and in depth reviews for all major casinos around the world. In our latest review we have combed through all of the important aspects of Luna Casino for UK players. Our expert team of reviewers and gambling enthusiasts have meticulously tested, checked and read through everything for Lunca casino. Discover all of the information about their terms and conditions, bonuses and promotions, payment options, assistance in responsible gambling and much more!

GENERAL OVERVIEW:

Positives:

• Available in both instant-play and downloadable modes
• Live dealer room included
• 24/7 support by live chat, international phone, or email
• Secured with 128-bit SSL encryption
• Proven fair by iTech Labs
• Unique games filter
• Good selection of game providers
• Mobile casino app for Android and iOS
• Payments by PayPal are available

Negatives:

• Live chat is available only after registration

Interesting Facts:

• Only for UK residents

LICENSE & INFO:

Luna casino was originally established back in 2016. Having been around for 8 years at the time of writing this review. Luna casino has had time to build an excellent name for itself. Although still being considered a fairly new casino in the industry.  Luna casino is licensed by the Malta Gaming Authority and UK Gambling Commission. Having an estimated annual revenue of over £1,000,000, which makes it a very large casino indeed! 

This UKGC online casino is owned and operated by SkillOnNet Ltd and has shown us a very good start over the last few years. Being part of a larger SkillOnNet network of casinos, Luna Casino is a sister venue to brands such as DrueckGlueck, Slots Magic, Casino RedKings, CasinoAndFriends, EU Casino and quite a few others. Luna casino might seem slightly similar to the other casinos owned by SkillOnNet Ltd. However, do not be fooled. There are very unique and exciting aspects to Luna Casino that makes it stand out from the crowd. So sit back, relax and enjoy our detailed review of what this best online casino UK has to offer you!

TERMS AND CONDITIONS:

As you might already know. When reviewing any online casino, we always make a major point of combing through the terms and conditions in order to uncover any unfair or maybe even downright predatory clauses that are not in the players favour. You will very often find clauses which can stop the casino paying out winnings under certain circumstances. Of course, this is an extremely important part of any online casino and this is why we do all of the legwork for you, so you can truly understand how fair and how safe Luna may or may not be. Here is what we found in the terms and conditions of Luna casino UK:

We uncovered some questionable clauses and / or rules in their terms and conditions during our review process. Because of this we do believe the terms and conditions to be somewhat unfair.

Unfair terms and conditions:

• This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

SAFETY AND DATA PROTECTION:

All sensitive information and personal data is kept encrypted with 128-bit SSL security at UK Luna casino. This is a safety protocol that keeps UK players financial data and personal information completely unreadable. Making it as close to impossible as absolutely achievable for anyone to steal the identities of players.

The SkillOnNet platform, which is used by Luna casino, has been audited for fairness by iTech Labs. iTech Lands is a leading independent mathematics firm. The  link to the full audit certificate and more information, can be found on Luna Casino’s “About Us” page.

PLAYER FEEDBACK AND ASSESSMENTS:

Player feedback is one of the most important aspects of any UKGC casino review. Giving you an insight into the experiences of genuine UK players and any issues or problems they have potentially encountered and the steps Luna casino have taken in order to resolve them. Along with the aspects of Luna casino which players truly love and appreciate.

Through relevant review avenues, we have found many comments from players regarding Luna UKGC casino online. Players often praise the casino and have many positive comments to add. Most commenting on the live chat and how good it is, the strong encryption and the downloadable modes which are available. We did find a few player complaints, however, upon researching, have chosen to ignore them, this is due to the fact that they have been proven as fake reviews, or they are from players who didn’t pass the verification for example.

PAYMENT METHODS:

As with all casinos online UKGC, Luna offers banking options that will be determined by your location / country. If you are lucky and manage to secure a nice win through Luna casino, and request a payout of your winnings, the casino will send the money via the method you used to make your first deposit. If this does not work, or isn’t possible, then LunaCasino will send the funds via a bank wire transfer in the majority of cases.

Deposit Methods:

Skrill, Visa, PayPal, Giropay, Paysafecard, MasterCard, Neteller, Sofort, Apple Pay, Trustly, Payz, Jeton, MuchBetter, AstroPay Card, Euteller, Siru Mobile, Interac.

Currencies:

Euros, British pounds sterling, Norwegian kroner.

Withdrawal Methods:

Bank Wire Transfer, Neteller, Visa, Skrill, PayPal, Apple Pay, Trustly, Payz, Jeton Wallet, MuchBetter, AstroPay Card, Euteller, Siru Mobile, Interac.

WITHDRAWAL TIMES AND LIMITS:

Withdrawal Times:

• EWallets: 0-24 hours
• Bank Transfers: 2-7 days
• Cheques: Not offered
• Card Payments: 2-7 days
• Pending Time: 24 hours

Withdrawal Limit:

GBP 5,000 per transaction, GBP 10,000 per month

BLACKLIST APPEARANCES:

At the time of writing this review and as far as we are aware, Luna casino is not present on any relevant blacklists, including our own Top 10 casino review blacklist. Blacklist appearances should always be taken into consideration when choosing a UKGC casino, as it is a very big indication that the casino has previously done something very wrong. The fact that Luna casino is not present on any relevant blacklists shows the casino is trustworthy and operates within the guidelines of its governing party.

AVAILABLE LANGUAGES AND CUSTOMER SUPPORT:

Available Languages: English, Finnish, German, Norwegian.

Luna casino UKGC has a team of customer support agents who are available around the clock to answer any questions UK players may have and to provide assistance. Registered UK players can contact the casino support agents via live chat. Associates can be reached by email or by calling the casinos international phone number. For full contact details, you can refer to the casinos ‘help’ page, if required.

As always at top 10 casino review, we know the importance of customer support and that it is a crucial aspect of any UKGC casino. UK players expect swift, helpful and polite support. We always test the support ourselves and do content them with various questions and ‘issues’ so we can get a good idea of just how good the customer support is. Luna Casino UK has good / average customer support judging by the results of our testing. This is to be expected with a larger casino, as their customer support team will receive more inquiries and general messages than a casino with a smaller player base. 

CASINO GAMES AND SLOTS AVAILABLE:

Game Providers: This includes NetEnt, Nolimit City, Playtech, Play’n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, WMS, Playson, NYX Gaming Group, Nextgen Gaming, ELK Studios, Push Gaming, Eyecon, BGaming, Bally, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Leander Games, Rabcat, 1X2 Gaming, Booming Games, Iron Dog Studio, Realistic Games, High 5 Games, Relax Gaming, Inspired Gaming, Authentic Gaming, Spadegaming, Shuffle Master, Gamomat, ALL41 STUDIOS, GVG (Green Valley Games), Spearhead Studios, Foxium, OneXtwo Gaming, Reel Play, Gameburger Studios, Gluck Games, Oryx, Switch Studios, Slingo, Synot Games, Max Win Gaming, Stakelogic, Pulse 8 Studios, Peter & Sons, Kalamba Games, STHLMGAMING, Games Global, Just For The Win, Reel Time Gaming, Cayetano, Stormcraft Studios, Hacksaw Gaming.

RTP: Not stated

Types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games.

VIRTUAL GAMES:

Luna casino UK offers a large selection of slots from the NetEnt platform, as well as NextGen Gaming, Merkur, Amaya, Quickfire and others. Those who enjoy unique five-reel bonus video slots have a great number of different themes and play schedules to choose from. With games such as: Starburst slot, Psycho slot, Dracula slot and Foxin’ Wins to name just a few.

The virtual table game selection with Luna casino showcases all of the most popular games, which can usually be found on the casino floor. Along with some less common ones, we are certain you will enjoy! UK players can choose from different variants of Blackjack – Including progressive Blackjack. Variants of roulette which include European roulette pro, baccarat, pai gow poker, craps, casino war, casino hold ‘em, and many many more.

If you are a UK player looking for video poker games you certainly won’t be disappointed. You can choose from Luna casino’s four different variations: Aces & Faces, Deuces Wild, Jacks or Better, and Joker Poker. Each game variation offers high quality animations and pay tables with very good odds when a proper strategy is used. UK players can choose to play with 1, 3, 10 or 25 hands at a time.

LIVE GAMES:

One thing that makes Lunca casino stand out from the pack is its live dealer room. With an account via Luna casino, UK players can enjoy a real gaming experience of baccarat, roulette, or blackjack at any time from the comfort of their own homes.Players can interact in real time with the dealer and the other players. Giving these games an exciting and social aspect, like that which can be found in a land-based casino.

RESPONSIBLE GAMBLING OPTIONS:

• Deposit Limit Tool
• Self-Exclusion Tool
• Cool Off/Time-Out Tool
• Reality Check Tool
• Self-Assessment Test
• Self-Exclusion Register Participation on Gamstop

Luna Casino UK has a very good assortment of responsible gambling tools available to players. They support responsible gambling extremely well and have a lot of options available to ensure that you use their online casino responsibly.

BONUSES AND PROMOTIONS:

Welcome Bonus: Once a UK player has registered, they can apply for UKGC Luna casino’s welcome bonus. Which can offer you up to 100 spins to be used on the popular slot game ‘The Reel Deal’ All you need to do is opt-in for the welcome bonus and make a real money-deposit into your account. Each free spin is valued at £1.

You will have 30 days to complete the wagering requirements for the welcome bonus, from the day it is activated. The rate at the time of writing this review is x60 and will apply to any winnings that might result from the free spins.

VIP PROGRAMME:

There are six VIP Luna casino levels for you to enjoy. Each level offers a multitude of benefits to UK players. However, moving through the ranks won’t be easy. It takes time to move up the ranks. Every single level requires quite a large amount of bonus points.

Once you have created an account, Luna casino will automatically give you ‘Bronze’ status on the VIP ladder. To reach the next level – ‘Silver’. You will need to get an additional 401 bonus points. From there, to get to ‘Gold’ you will need to gather an additional 1001 points. Then, for ‘platinum’ an additional 2001 points.

The last two levels known as ‘Diamond and ‘Red Diamond’ can only be reached through a personal invitation from Luna casino itself. You can inquire via their customer support regarding how much wagered money will earn you one point in order to achieve these levels of VIP. As always, the higher your VIP status is, the better bonuses, perks and promotions you will receive.

TO SUM UP:

Luna casino is an excellent UKGC casino, with a large assortment of games, a decent welcome bonus, exciting VIP levels to work through and 24/7 customer support. Luna casino is a brilliant option for UK players who want a safe online gambling environment and an online casino with a great reputation. With Luna casino, you really cannot go wrong!